Shipping Policy

Thank you for shopping with SkinStore.

We aim to process and dispatch orders as efficiently as possible.

Order Processing
Orders are processed during business days only. Once your order has been confirmed and payment has been received, we will begin preparing it for dispatch.

Delivery Timeframes
Estimated delivery times are 3–7 business days from dispatch. Delivery times may vary depending on your location and may take longer during promotional periods, public holidays, or in outlying areas.

Shipping Rates – South Africa
We currently offer the following shipping rates within South Africa:

Flat rate shipping: R99 for orders from R0 to R969

Free shipping: for orders of R970 and above

Tracking Information
Once your order has been dispatched, tracking information will be sent to you by automated email, where available.

Delivery Notes
Please ensure that your shipping address and contact details are accurate and complete when placing your order. SkinStore cannot be held responsible for delays or failed deliveries resulting from incorrect or incomplete delivery information.

Delays
While we do our best to meet the estimated delivery times, delays may occasionally occur due to circumstances beyond our control, including courier delays, high order volumes, weather conditions, or public holidays.

Contact Us
If you have any questions about your order or delivery, please contact us at info@skinstore.co.za.